Loft Golf Support
We're here to help. Most answers are below.
Contact us: email [email protected] and include your display name. We usually reply within two working days.
Common questions
I bought something and didn't get it.
Purchases can take a minute to arrive. Open Settings in the game and tap Restore purchases. If it still hasn't arrived, email us with your display name, the date and the item, and we'll fix it.
How do I get a refund?
Refunds are handled by the store you paid through. On iPhone, go to reportaproblem.apple.com. On Android, open Google Play, go to Payments & subscriptions, then Budget & history, and pick the purchase. When a refund goes through, the item it gave you is removed from your account.
How do I manage or cancel a subscription?
Open Settings in the game and tap Manage subscription, or use your iPhone's Settings (your name, then Subscriptions) or Google Play (Payments & subscriptions).
I got a new phone. Will my progress come with me?
Your progress is saved to your Loft Golf account while you play online. Email us from your old account's display name if anything is missing after you switch.
How do I delete my account?
Open Settings in the game and tap Delete account. This removes your account, display name and saved progress and can't be undone. You can also ask us by email.
Someone is cheating or has an offensive name.
Report them in the game or email us their display name. Every public score is replayed and checked on our server, and we remove names and players that break the rules.
The game crashed or something looks wrong.
Email us your phone model, what you were doing and a screenshot if you can. Updating to the latest version from the store fixes most problems.
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